The Answer
One must-read channel, a weekly digest of 5-7 actionable items, channels by purpose, ruthless archiving, and quarterly surveys. Editorial discipline beats more tools.
Overview
Reps are drowning in information and starving for context.
Managing information flow is an editorial discipline.
The teams that do this well treat the field’s attention as the scarcest resource in the company.
Steps
- Map your channels. List every place a rep is expected to look.
- Designate one ‘must-read’ channel for the field.
- Build a weekly field digest: 5-7 items max.
- Use Slack channels by purpose: announcements, wins, questions, competitive.
- Set a ‘when to interrupt’ policy.
- Archive ruthlessly.
- Survey reps quarterly.
Pro Tip
Make the weekly field digest come from sales leadership, not enablement or marketing.
Watch Out
Don’t use Slack as a knowledge base. If it should be referenced again, it goes in a wiki or doc.
Want help implementing this in your org?
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